Who We Are

University Technology empowers the University of North Texas to Develop, Discover, and Drive through secure, reliable, and innovative technology solutions that support learning, research, and operations. We advance student success through seamless, intelligent technology experiences; accelerate discovery through data, advanced computing, and responsible artificial intelligence; and drive institutional excellence through modern infrastructure, cybersecurity, and intelligent automation. Through strategic partnerships and a commitment to innovation, University Technology delivers resilient, future-ready capabilities that enable UNT's students, faculty, and staff to learn, create, and lead in an AI-enabled future.

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Our Strategic Goals (2026–2030)

A student sitting in the Frisco atrium works on a phone and laptop

Transform the digital student experience

Develop
Deliver seamless, accessible, and AI-enabled digital environments that reduce barriers and improve student engagement, retention, and graduation. By 2030, U.Tech aims to increase student satisfaction with technology services and expand the digital tools that support student success from enrollment through completion.

Our Implementation Priorities

  • Unified digital student experience: Launch an integrated student digital portal connecting academic, financial, and support services with improved mobile-first and accessible design. Expected outcomes include reduced service resolution time, fewer manual processes, and improved digital engagement indicators tied to student retention. 

  • AI-enabled student success and engagement: Introduce AI chatbot and virtual assistant tools for student services and strengthen data integration supporting success analytics. Includes expansion of early-alert systems campuswide, with a focus on improving first-year retention and responsiveness to at-risk students. 

  • Intelligent operations and service transformation: Expand AI-enabled IT service management, automate routine administrative and IT workflows, and improve enterprise service integration across divisions. U.Tech will enhance performance monitoring to reduce resolution time and increase operational efficiency across campus.

Core Metrics

1st to 2nd Year Retention
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UNT Baseline (2024/25): 77% | UNT Target (2030): 90%

Unit contribution to achieving targets:

  • Deploy predictive AI early-alert models and increase student digital engagement with advising and success tools by 25%.
4-Year Graduation Rate
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UNT Baseline (2024/25): 42% | UNT Target (2030): 65%

Unit contribution to achieving targets:

  • Enable predictive course demand modeling to improve seat availability and reduce administrative processing delays affecting student progress.
6-Year Graduation Rate
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UNT Baseline (2024/25): 61% | UNT Target (2030): 80%

Unit contribution to achieving targets:

  • Reduce administrative processing delays impacting student progress through workflow automation and integrated system improvements.
Annual R&D Expenditures
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UNT Baseline (2024/25): $124M | UNT Target (2030): $250M

Unit contribution to achieving targets:

  • Improve research IT service satisfaction and reduce time to provision research computing and data environments by 20%.
Doctoral Degrees Awarded
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UNT Baseline (2024/25): 286 | UNT Target (2030): 300

Unit contribution to achieving targets:

  • Provide AI-assisted research tools and expanded computing support for doctoral students and their faculty advisors.
Time to Value
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UNT Baseline (2024/25): 6 years | UNT Target (2030): Decrease time for programs over median

Unit contribution to achieving targets:

  • Deploy AI-powered career pathway and skills mapping tools aligned to labor market data and predictive outcomes modeling.

Emergent Metrics

Important Dimensions of Our Success that Require New Approaches

Post-graduation placement:
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Percentage of graduates placed in high-demand occupations or graduate and professional programs

Integrate National Student Clearinghouse, state workforce, graduate enrollment, and Career Center data into a unified outcomes data platform.

Career-aligned learning:
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Percentage of academic programs that integrate internships, industry-sponsored projects, or other work-integrated learning experiences

N/A

Awards and recognitions:
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Prestigious awards, exhibitions, and performances achieved by our students, faculty, staff, and alumni

N/A

Innovation and entrepreneurship:
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New ventures, startups, and public impact projects launched by students, faculty, and alumni

Implement a Staff Innovation Tracking Framework to capture process innovations and measure staff-driven institutional value creation.

Student and alumni engagement:
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Perceptions of how well UNT prepares graduates to pursue lives of meaning and purpose

Deploy an engagement measurement system combining senior exit surveys, alumni follow-up surveys, and digital engagement signals.

Unit Level Metrics

  • IT service satisfaction (students, faculty, staff): Measures overall effectiveness and responsiveness of technology services; high satisfaction reflects U.Tech's ability to deliver reliable, user-centered digital experiences.
  • Average time to resolve IT service requests: Tracks operational efficiency and service quality; faster resolution reduces disruption to teaching and research and reflects gains from automation.
  • Automation and process efficiency gains: Tracks reduction in manual workflows through automation and AI; improvements reflect more efficient use of institutional resources.
  • Digital accessibility compliance across core systems: Ensures inclusive access to technology for all users; supports student and employee success in alignment with institutional values.
  • AI-enabled process automation impact: Tracks the number of workflows enhanced through AI and the measurable time or effort saved, demonstrating contribution to operational efficiency.
  • Technology-enabled cost avoidance/productivity gains: Measures financial and operational value created through automation, AI, cloud optimization, and digital transformation; demonstrates responsible resource stewardship.